To fix the problem, the system disk on your computer must be reset.
Do the following:
- Make sure the computer is connected to power with the power cable or docked to a docking station.
- Press and hold the Power button until the computer completely turns off.
Turn the machine back on. When the login screen appears, DO NOT log in. Leave the machine at the login window open.
The computer must be connected to power and have an internt connection. Leave the machine at the login screen open. DO NOT log in. - Check that the network icon appears at the bottom right of the login window (if possible, place the computer in the dock at your office). If there is no network icon at the bottom right of the screen, click on the globe icon that appears and select the network you typically use.
- Click the button below to fill out the online form that informs IT support that the machine is ready for resetting. NOTE: Only the system disk will be reset. Your data on the machine will not be affected.
Report that your computer is ready for resetting (online form for IT support)
Can't log into the form?
→ Report that your machine is ready for reset (Without Feide login)
How long does it take?
It may take some time before the resetting starts. The resetting process can typically take up to 2 hours, but in some cases may take longer depending on the network connection. When the process is underway, the screen will be black or show installation messages. When it is ready for use again, the login screen will appear, and you can log in.
Where are my applications?
It is possible that the Office suite and other applications from UiO are not fully installed when you log in after the reset. They will be installed gradually. If you have to wait a bit, you can access email at https://outlook.office.com/ and use the Office applications online from portal.office.com.?
If you have applications on the computer that are not automatically installed by the management system, they may need to be reinstalled.
Logged in with PIN? Where are the shared areas?
If you log in with a PIN after your device has been reset, you will not be able to mount/log in to the shared areas. If you have signed in with a PIN, sign out and choose an alternative sign-in method on the sign-in screen. Click the key or padlock icon, which means signing in with a password. Enter your password as you normally do, and you will be able to use the shared areas again.
Questions?
The IT department apologizes for the issues this has caused. If you have any questions about resetting your computer or other related to the "Black screen issue", please contact IT Help, the central UiO IT support desk.